Job Description

Job Summary:The Lift Operator plays a key role in delivering exceptional service to members and guests at The Hermitage Club. This position is responsible for ensuring the safe and efficient operation of ski lifts, helping guests load, ride, and unload safely, and providing excellent customer service by answering questions and offering assistance. The Lift Operator must maintain a friendly and enthusiastic demeanor while ensuring guest safety at all times.Key Responsibilities:Guest Interaction:Greet members and guests warmly with a smile and enthusiasm. Offer assistance, provide recommendations, and answer any questions regarding trails and conditions.Safety Oversight:Ensure the safe loading and unloading of guests on the ski lifts. Maintain a constant awareness of safety, making quick decisions when necessary to prevent accidents or issues.Lift Operations:Oversee the proper functioning of the lifts, performing pre-operational checks and assisting with routine maintenance. Operate within the guidelines of The Hermitage Club’s safety policies.Pass Verification:Verify lift tickets and passes as required, ensuring that all guests have the proper credentials before using the lifts.Snow Removal & Maintenance:Assist in daily snow removal, work area setup, and maintaining the cleanliness and functionality of the lift stations.Collaboration:Work closely with the Ski Patrol and Lift Maintenance teams to address any operational issues or guest concerns that arise. Help other departments when operational needs require additional support.Record Keeping:Maintain accurate logs and reports on daily lift operations, incidents, and any required maintenance.Why Join Us?:Outdoor Work Environment:Enjoy working in the beautiful surroundings of The Hermitage Club, contributing to a premium ski experience.Customer Engagement:Be part of a team that directly interacts with members and guests, helping them enjoy a safe and memorable time on the mountain.Growth Opportunities:Gain valuable skills in lift operations, customer service, and teamwork, with potential for future growth within The Hermitage Club.Join our team as a Lift Operator and be a key player in ensuring that our members and guests have a safe and enjoyable experience at The Hermitage Club!Job Requirements:Must be at least 18 years of age.Ability to legally work in the United States.Prior experience in lift operations or ski resorts is a plus but not required.Physical Demands & Work Environment:Must be able to pull, lift, or move up to 75 lbs.Ability to work outdoors for extended periods in harsh winter weather conditions.Must be able to read, write, and understand English, keeping daily logs accurately.Flexibility and adaptability to changing conditions, including weather and guest needs, are essential.A positive attitude and willingness to assist with tasks assigned by the supervisor.Adhere to The Hermitage Club’s appearance standards and safety policies. #J-18808-Ljbffr

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